| Payment: All wholesale orders require a 60% deposit before any work is
started, retail orders need to be prepaid in full. Checks will
be taken with a credit card backup only at our showroom. Credit/Debit card &
Paypal
orders will be
assessed a 3.5 % fee. We accept Mastercard, Visa, American Express and Discover credit cards. We need
clear copies of your card and picture ID (driver's license, etc.) faxed to us for
verification, this is for the customers and our protection due to credit card fraud.
We also need the last 3 numbers (Vcode) in the
signature panel on the back of the card. We will accept checks only with
a credit card backup.
Cancellations: Any
retail orders once ordered cannot be cancelled unless we can stop and
confirm cancellation as these orders are usually processed
immediately. We need any wholesale or retail cancellations to be done
in writing via fax or email. We do not accept verbal cancellations. If
an order can be cancelled, customer is responsible for any cost
involved up to that point.
Claims: All claims for orders must be filed
within 7 days of receipt of order so that the order can be reviewed.
Please check your order immediately when received. This includes
checking for wrong
imprint color, spelling, item color, etc. All written orders and faxed art will be used as
the deciding factor whether any credits or re-dos should be done. See Artwork
next
column. After 7 days CSI cannot be responsible for problems not reported
within that time period.
Shipping: All merchandise is FOB CSI
Chicago, Il. all orders shipped to customers incur shipping charges. Customers are also
responsible for shipping charges from our factories or warehouses to our showroom.
Customers needing items on a certain date will also be responsible for any overnight air,
2nd day air, etc. charges to get items to our showroom or to the customer on the date the
customer needs the items. We cannot be responsible for on time delivery by a shipping
couriers such as UPS, DHL, FedEx service as it is out of our
control at
that point. We advise customers to give yourself more time to allow for shipping items to
arrive on time as some couriers are not always on time. No refunds will be given on jobs
that are shipped on time but do not arrive on time due to courier's fault. If we think
jobs will be not arrive on time, we will without notice upgrade shipping
(overnight air, 2nd day air, 3 day air, etc.) and customers
will be liable for any additional shipping charges. If you have a shortage or damage you must notify
the carrier to inspect within 7
days of receipt of shipment. We cannot ship to PO boxes.
Customers
Goods: We
will not be responsible
for any customer supplied items as those are done strictly at
customer's risk. No credit or replacement cost will be issued for
those customer supplied orders. If shipping customers goods back to
you please let us know how much to insure your goods for. If no amount
is given we will use for best judgment. We usually
can only print wearable items, not products such as cups, pens, etc.
Wearable items should not have seams where printing is to be, that
area should be flat with no seams for best results. We do have a
special pallet for some items like shorts, pants, etc. with seams
should we have a problem. All orders will start from
the time we receive deposit, goods & artwork and not the day the
order is written.
Availability:
Availability of merchandise,
colors and sizes is subject to change or discontinue without notice.
At times due to deadlines we reserve
the right to substitute a brand or mix brands, styles, etc. sometime
sizes may need to be changed to meet a
deadline date.
While we have attempted to show color charts on our website with
accurate colors, you recognize that the actual color of any merchandise
may differ from that shown on our website
due to monitor color variations. If you want a
particular brand or material example: 100% cotton, wicking or 50/50; you must let us know
via email or fax and we will try to accommodate your request.
Email:
We prefer for all retail and wholesale
orders to send us an email along with your name & phone number.
Especially orders that require names & numbers to be applied. This
is so that we can avoid any misspellings and make sure the correct
names/numbers go on the correct sizes. Or should we have any questions
on your order. Our proofs to customers are sent via email as well.
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Artwork: All artwork can be submitted in black & white camera ready
art on a
8.5 x 11 size. If you submit art by electronic media please send art in a
TIF, Illustrator (convert to version CS3 or lower), PDF, or EPS
file in PC format.
Send as many different files as you have, in
case one does not work then we don't waste time trying to contact you to
get a different file.
Jpeg files
are not recommended as camera ready art as they are usually low quality
files. They CAN be
used for doing a digital imprint transfer and digital printing. To ensure accuracy and
customer satisfaction of any art we do, we require customers to give us a fax number
or email where
artwork can be faxed or emailed so customer can approve artwork and fax
or email it back to us. Please look over artwork carefully when signing off on it. Customers who
don't
give us a fax number or email, will assume all responsibility for art including spelling errors,
imprint colors, etc. Touching up or doing original art is billed at $40.00 per hour with a
minimum 1/2 hr $20.00 charge. Typesetting is charged by the same rate per hour with a
minimum $10.00 charge. Customers submitting art that needs touching up will be charged for
any touchup work whenever necessary, we do not have time to notify customers that
additional work needs to be done so any work done will be charged the artwork and typesetting
hourly artwork
charge. See artwork/plate page or more
information. Do not submit actual artwork in color for reproduction, you can submit art in
color for us to view how it should look in a jpeg file for
viewing only. As sometimes when art is submitted in EPS and other
formats art is changed or fonts are changed, so by supplying a jpeg we
can see what your artwork should look like.
Artwork Use
Charges: Art charges apply to all
orders that require us to do any artwork including retouching customers art, sizing art,
typesetting, etc. Art use fee is charged at $40.00 an hour and a minimum art
charge is $20.00. Art use fee allows customers to use any art we design so long as we print it. It
does NOT allow customers free use of the design in ads and other items that we do not
manufacture. Out right ownership can be negotiated if customers wants out right use.
Plate Charges: Most new orders require a one time printing plate in order to print
goods. Plate charges vary for different promotional items. Please inquire when placing
your order for plate charges as they are not included in the item cost. Plate charges for
wearables (t-shirts, caps, jackets, etc.) are $25.00 and $40.00 for large plate (full & heart size
design) for halftone & oversize plates additional charges will
apply.
Setup Charges:
Re-orders will be charged a setup charge of $5.00 for t-shirt &
textile printing and $8.00 for nylon printing. Setup charges are assessed
also when customers goods or different style shirts require us to setup
or move printing plates required to print goods. This setup applies when
imprinted colors are changed Example: black to white, etc.
Special Printing Pallets:
We have many different size printing pallets but
sometimes customers give us odd sizes and other items where our pallets
don't fit and we have to special make one to print your item.
For special size printing pallets
we charge for our labor only and not
the actual pallet, the
usual cost is about $10-$20 to make a special size
pallet
which is billed to the customer.
PMS
Color Match: For
PMS
color matching for wearables is $25.00 and for individual imprinted
products see the product page for PMS color match charges. Keep in
mind that PMS colors are designed for offset printing and are only a guide for
matching colors. Actual printed shirt colors will vary because of the
type of inks we use and imprinting on different color shirts can effect
the imprinted results.
Verbal Orders:
We
prefer written orders or email orders, as verbal orders can be misunderstood. We cannot be responsible for orders placed
verbally, put it in writing and fax or email it to us or fill out an
order form at our showroom as that is what we go by. Because
everything we do is custom there are many variables. For your sake and
ours we really insist on this.
Customers
Jobs:
We
reserve the right to photograph and use pictures and copies of customer's jobs
& art in our advertisements and on our web sites.
Originals:
Please when sending artwork, photos or any originals of value, send us
duplicates or color copies; as we cannot be responsible for originals should they be
lost or damaged.
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Proofing: All artwork or typesetting we do for customers are
required to give us an email and/or fax number so that we can send a proof
for you to check, customers are required to check all work done for
proper spelling and information such as your address and phone numbers,
etc. Customers who do not give us an email or fax will be responsible
for any errors, you can also come into the showroom and get a paper
proof if you don't have email or fax. Please be sure to specify
what side and how big the design should be and imprint color. Rush
jobs sometimes do not allow us to send a proof due to the time
deadline, and in this case we cannot be responsible if there are
errors. Allow enough time for artwork to be done and time to submit a
proof to you for your OK.
Delivery: Orders for wearables usually take about 5-9 work days
(Mon-Fri) for delivery. We
can do rush jobs when possible and the rush charge is based on how fast customers need their
job and if we are available to do Rush jobs. Jobs that are needed by a certain date within
7 work days will be assessed a rush
charge. When placing orders please let us know your in hands date.
Custom imprinted products vary on different items that we offer, most take about
2-3 weeks. Customers are responsible for all shipping charges from our factories where
items are manufactured or shipped from to delivery to our showroom or to the customer, this includes any
overnight shipments needed to get items delivered on time. All
orders will start from the time we receive deposit & artwork and
not the day the order is written. If your order is needed by a certain
date please let us know when placing the order.
Rush Orders:
We offer a 1-7 day rush on wearables, we also offer a rush on
promotional items; consult us first to see if a rush order can be done
and the additional charge for doing rush jobs.
Copyrights: Full responsibility for claims
and legations for any alleged infringements designs and copy is solely the customers.
CSI Chicago has no way of knowing that the customer is the copyright owner or has
permission from the copyright owner. When we are in doubt we will ask customer's to sign a
release that they are responsible for copyright use.
Design Size:
If
customer does not specify a certain design size then we will use our best judgment
in sizing and laying out your design. Keep in mind that most designs will enlarge
and reduce in proportion; example enlarging an original 4 x 5 design will enlarge to an 8
x 10 size and couldn't be enlarged to a 7 x 10 size unless it is scanned and manipulated.
If a specific design size is wanted please let us know
or we will use our best judgment to size your artwork, if you do not
specific imprint size. Standard imprint size is about 12" wide or high, any size over 12" will incur a large
plate fee also. All scanned image work will be charged $10 a scan.
Additional art may have to be done to convert art to a
useable format in order to print your design.
Imprinting Photos:
Imprinting photographs on products varies from product to product and the quality of
pictures will also effect the outcome. We cannot guarantee the quality of imprinted photos
on products and do so only at the customer's own risk. There is a
minimum $15.00 charge to
halftone a picture.
Over runs/Under
runs: We try to obtain exact
counts on all orders but overruns and under runs of up to 10% is considered standard in
our industry and all orders with over/under runs are billable to the customer.
Substitutions:
In order to complete your order we reserve the right to substitute a
style or brand in order to complete your order. Example: we may need to
substitute 100% cotton with 50/50 material and vice versa or substitute
a brand like Gildan or Fruit of the Loom with Jerzees, etc. If you do not want us
to substitute please state this when placing your order otherwise
we will do what needs to be done in order to complete your order. If we
do not substitute then your order may be incomplete when picked up or
put on hold until goods are available.
Orders
Not Picked Up:
CSI
Chicago is not responsible for orders or customers goods not picked up within 30 days.
Orders not picked up or items left over 30 days will be disposed of or sold for any
balance due, no refunds will be paid on orders not picked up within 30
days.
NSF/Returned Checks:
Any checks returned to us for ANY reason will incur a $30.00 charge.
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