| Payment: All orders require a 60% deposit before any work is started. Checks will
be taken with a credit card backup only at our showroom. Credit card &
Paypal
orders will be
assessed a 3% fee. We accept all major credit cards. We need
clear copies of your card and picture ID (driver's license, etc.) faxed to us for
verification, this is for the customers and our protection due to credit card fraud.
We also need the last 3 numbers (Vcode) in the
signature panel on the back of the card. We will accept checks only with
a credit card backup. Claims: All claims for orders must be filed
within 7 days of receipt of order so that the order can be reviewed.
Please check your order immediately when received. This includes
checking for wrong
imprint color, spelling, item color, etc. All written orders and faxed art will be used as
the deciding factor whether any credits or re-dos should be done. See Artwork
next
column. After 7 days CSI cannot be responsible for problems not reported
within that time period.
Shipping: All merchandise is FOB CSI
Chicago, Il. all orders shipped to customers incur shipping charges. Customers are also
responsible for shipping charges from our factories or warehouses to our showroom.
Customers needing items on a certain date will also be responsible for any overnight air,
2nd day air, etc. charges to get items to our showroom or to the customer on the date the
customer needs the items. We cannot be responsible for on time delivery by a shipping
couriers such as UPS, DHL, Fed Ex service as it is out of our hands at
that point. We advise customers to give yourself more time to allow for shipping items to
arrive on time as some couriers are not always on time. No refunds will be given on jobs
that are shipped on time but do not arrive on time due to courier's fault. If we think
jobs will be not arrive on time, we will without notice upgrade shipping
(overnight air, 2nd day air, 3 day air, etc.) and customers
will be liable for any additional shipping charges. If you have a
concealed shortage or damage you must notify carrier to inspect within 7
days of receipt of shipment. We cannot ship to PO boxes.
Customers
Goods: We
will not be responsible
for any customer supplied items as those are done strictly at
customer's risk. No credit or replacement cost will be issued for
those customer supplied orders. If shipping customers goods back to
you please let us know how much to insure your goods for. If no amount
is given we will use for best judgment. We usually
can only print wearable items, not products such as cups, pens, etc.
Wearable items should not have seams where printing is to be, that
area should be flat with no seams for best results. We do have a
special pallet for some items like shorts, pants, etc. with seams
should we have a problem. All orders will start from
the time we receive deposit, goods & artwork and not the day the
order is written.
Verbal Orders:
We
prefer written orders or email orders, as orders placed over the phone
can be misunderstood. We cannot be responsible for orders placed
verbally, put it in writing and fax or email it to us or fill out an
order form at our showroom.
Orders
Not Picked Up:
CSI
Chicago is not responsible for orders or customers goods not picked up within 30 days of
completion. Orders not picked up or items left over 30 days will be disposed of or sold for any
balance due, no refunds will be paid on orders not picked up.
PMS
Color Match: PMS
color matching for wearables is $25.00 and for individual imprinted
products see the product page for PMS color match charges. Keep in
mind that PMS colors are paper printed and are only a guide for
matching colors. Actual printed shirt colors may vary because of the
type of inks we use and imprinting on diferent color shirts can effect
the results.
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Artwork: All artwork can be submitted in black & white camera ready form on a
8.5 x 11 size. If you submit art by electronic media please send art in a
TIF, AI (version 8 or lower), PDF, or EPS
file in PC format.
Send as many different files as you have in
case one does not work then we don't waste time trying contact you to
get a different file. Jpeg files
are not recommended as they are usually low quality files, they can be
used for doing a digital imprint transfer and digital printing only. To ensure accuracy and
customer satisfaction of any art we do, we require customers to give us a fax number
or email where
artwork can be faxed or emailed so customer can approve artwork and fax
or email it back to us. Please read
and look at artwork carefully when signing off on it. Customers who don't OK art or don't
give us a fax number or email, will assume all responsibility for art including spelling errors,
imprint colors, etc. Touching up or doing original art is billed at $40.oo per hour with a
minimum 1/2 hr $20.00 charge. Typesetting is charged by the same rate per hour with a
minimum $15.00 charge. Customers submitting art that needs touching up will be charged for
any touchup work whenever necessary, we do not have time to notify customers that
additional work needs to be done so any work done will be charged the artwork and typesetting
hourly artwork
charge. See artwork/plate page or more
information. Do not submit actual artwork in color for reproduction, you can submit art in
color for us to view how color should look-example in a jpeg file for
viewing only. Artwork Use
Charges: Art charges apply to all
orders that require us to do any artwork including retouching customers art, sizing art,
typesetting, etc. Art use fee is charged at $40.00 an hour and a minimum art charges are
$20.00. Art use fee allows customers to use any art we design so long as we print it. It
does not allow customers free use of the design in ads and other items that we do not
manufacture. Out right ownership can be negotiated if customers want out right use.
Proofing: All artwork or typesetting we do for customers are
required to give us an email or fax number so that we can send a proof
for you to check, customers are required to check all work done for
proper spelling and information such as your address and phone numbers,
etc. Customers who do not give us an email or fax will be responsible
for any errors, you can also come into the showroom and get a paper
proof if you don't have email or fax.
Plate Charges: Most new orders require a one time printing plate in order to print
goods. Plate charges vary for different promotional items. Please inquire when placing
your order for plate charges as they are not included in the item cost. Plate charges for
wearables (t-shirts, caps, jackets, etc.) are $25.00 and $40.00 for large plate (full & heart size
design) for halftone & oversize plates additional charges will
apply.
Availability:
Availability of merchandise,
colors and sizes is subject to change or discontinue without notice.
While we have attempted to show color charts on our website with
accurate colors, you recognize that the actual color of any merchandise
may differ from that shown on our website
due to monitor color variations.
Special Printing Pallets:
We have many different size printing pallets but
sometimes customers give us odd size bags and other items where our pallets
don't fit and we have to special make one to print your item.
For special size printing pallets
we charge for our labor only and not
the
pallet, the usually cost is about $10-$20 to make a special size
pallet
which is billed to the customer.
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Delivery: Orders for wearables usually take about 5-8 work days
(Mon-Fri) for delivery. We
can do 1-5 day rush jobs and the rush charge is based on how soon customers need their
job and if we are available to print Rush jobs. Jobs that are needed by a certain date within
7 work days will be assessed a rush
charge. Custom imprinted products vary on different items that we offer, most take about
2-3 weeks. Customers are responsible for all shipping charges from our factories where
items are manufactured to delivery to our showroom or to the customer, this includes any
overnight shipments needed to get items done on time. All
orders will start from the time we receive deposit & artwork and
not the day the order is written. If your order is needed by a certain
date please let us know when placing the order. Copyrights: Full responsibility for claims
and legations for any alleged infringements designs and copy is solely the customers.
CSI Chicago has no way of knowing that the customer is the copyright owner or has
permission from the copyright owner. When we are in doubt we will ask customer's to sign a
release that they are responsible for copyright use.
Design Size: If
customer does not specify a certain design size then we will use our best judgment
in sizing and laying out your design. Keep in mind that most designs will enlarge
and reduce in proportion; example enlarging an original 4 x 5 design will enlarge to an 8
x 10 size and couldn't be enlarged to a 7 x 10 size unless it is scanned and manipulated.
Standard imprint size is 12" wide or high any size over 12" will incur a large
plate fee also. All scanned image work will be charged $10 a scan.
Additional art may have to be done to convert art to a
useable format in order to print your design.
Imprinting Photos:
Imprinting photographs on products varies from product to product and the quality of
pictures will also effect the outcome. We cannot guarantee the quality of imprinted photos
on products and do so only at the customer's own risk. There is a
minimum $10.00 charge to
halftone a picture.
Rush Orders:
We offer a 1-7 day rush on wearables, we also offer a rush on
promotional items; consult us first for any rush orders.
Over runs/Under
runs: We try to obtain exact
counts on all orders but overruns and under runs of up to 10% is considered standard in
our industry and all orders with over/under runs are billable to the customer.
Substitutions:
In order to complete your order we reserve the right to substitute a
style or brand in order to complete your order. Ex: we may need to
substitute 100% cotton with 50/50 material and vice versa or substitute
a brand like Fruit of the Loom with Jerzees, etc. If you do not want us
to substitute please state this when placing your order otherwise
we will do what needs to be done in order to complete your order. If we
do not substitute then your order may be incomplete when picked up or
put on hold until goods are available.
Cancelled Orders:
Any
orders cancelled after being placed will incur cost for goods ordered, or will incur a 15%
restocking charge on goods purchased for their order.
Originals:
Please when sending artwork, photos or any originals of value, send us
duplicates; as we cannot be responsible for originals should they be
lost or damaged.
NSF/Returned Checks:
Any checks returned to us for ANY reason will incur a $25.00 charge.
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